The largest Multipurpose

Port of Chile

Frequently Asked Questions

DpWorld San Antonio

Action:

  • Check in the Tracking module of the portal if the unit has a financial hold. http://portal.puertocentral.cl
  • If you already pay, you must wait 90 min.
  • If you have credit, call (35) 238 9021 | (35) 238 9022 to request to review the case and lift Hold.
  • If you do not have credit and more than 90 minutes have passed, send the payment to the contact box contacto.sanantonio@dpworld.com, Call (35) 238 9021 | (35) 238 9022 for billing to release the Hold.
  • If you do not have a document to pay, send an email to billing sai_facturacion@dpworld.com
  • If you do not have a document to pay and have requested it more than 90 minutes ago, call (35) 238 9021 | (35) 238 9022
  • If Hold was loaded incorrectly, send mail to contacto.sanantonio@dpworld.com

Action:

  • Check the Tracking module of the portal http://portal.puertocentral.cl if the unit has a documentary hold.
  • If you have hold and have not sent documents, send documents to the import box sai_importaciones@dpworld.com
  • If you have hold and sent mail with documents more than 90 min ago. (35) 238 9021 | (35) 238 9022

Action:

  • Review the sequence and inspection schedule on the website https://www.dpworldsanantonio.cl/herramdamientos/programacion-faenas-contenedores/

Action:

  • Check if the stacking is published on the website: https://www.dpworldsanantonio.cl/herramdamientos/programacion-faenas-contenedores/
  • If stacking is not posted, contact (35) 238 9021 | (35) 238 9022

Action:

Check the portal http://portal.puertocentral.cl

Action:

Action:

Action:

  • Check the Tracking module of the portal, http://portal.puertocentral.cl
    If Hold was activated by a Customs Agency error when requesting a schedule, call (35) 238 9021 | (35) 238 9022 or send mail to contacto.sanantonio@dpworld.com

Action:

  • Review information on the website.
  • Emails with inspection times for first shifts are sent at 9:00 p.m. and for second shifts at 11:00 a.m.
  • If there is a delay, call (35) 238 9021 | (35) 238 9022

Acción:

Snack Hours
  • 1st shift: 12:00 – 12:30
  • 2nd shift: 19:30 – 20:00
  • 3rd shift: 3:00 – 3:30
 
Shifts
  • 1st shift: 08:00 – 15:30
  • 2nd shift: 15:30 – 23:00
  • 3rd shift: 23:00 – 06:30

 

Impact: low.